๐Ÿฆ Where's My Bank

Jpmorgan Chase Bank, National Association

FDIC #628 ๐Ÿ“ Columbus, Ohio

Jpmorgan Chase Bank, National Association is a commercial bank, national (federal) charter and fed member, supervised by the occ. established in 01/01/1824. With assets of $3,385.58 Billion, it operates 5250 domestic branches.

๐ŸŒ Visit Website
2.8
โ˜…โ˜…โ˜…โ˜…โ˜…
91 Reviews
Read Reviews

Customer Reviews

2.8 โ˜…

Based on 91 ratings

Write a Review

Reviews are moderated before posting. No profanity or personal attacks.
โ˜…โ˜†โ˜†โ˜†โ˜† Susan R
March 26, 2021

I [-] not continue to [-] [-] with [-] because it continues to provide funding for big fossil fuel projects like Line3 that violates Native American lands.

โ˜…โ˜†โ˜†โ˜†โ˜† Leticia
March 23, 2021

If I can give it a [-] or below I would. I was a victim of a fraud/scam [-] many years ago and thought maybe they would allow [-] to bank with them after so [-] but put [-] on indefinite list to not allow [-] to bank with them. I didnโ€™t know I was with a fraud fake company but at least I didnโ€™t use whatever money that was deposited until I knew it was legit! You are assuming a customer who was loyal [-] whole way with no issues prior that I did that in [-] own! To assume and not give someone a second [-] to bank with you is not very good customer service! If I would have deposit a fake check and used [-] money and never paid you back now that is a criminal! But I didnโ€™t [-] any of that!

โ˜…โ˜…โ˜†โ˜†โ˜† Cindy
March 23, 2021

In branch customer service is ok, but call in and it is [-] worst. [-] hold times, foreign agents that lie to you, ask for someone in United States not possible, ask for supervisor only to be put on hold never to be answered

โ˜…โ˜†โ˜†โ˜†โ˜† Thomas S
March 09, 2021

Called your bank 2/18/21 and spoke to Phyliss in your insurance [-]. I called because I wanted tp change [-] Flood Ins. to option one instead of option 2. There is a difference of 7 dollars a year for 11,000 dollars more coverage. Phyliss told [-] she would change and it was entered in your computer.but when you received [-] [-] your bank took option two. [-] woman on [-] phone today 3/9/21 tried to blame everyone BUT [-]..Also at [-] end of [-] phone call I asked her for her name 3 times with no response then she [-] up on [-]. VERY POOR CUSTOMER SERVICE all [-] way around from [-] Bank.

โ˜…โ˜†โ˜†โ˜†โ˜† George L
February 22, 2021

Complaint: FIRST time in 60 Years of banking denied service!!! Refused raking 20 Rools of Nickels BUT,, would accept 20 Rolls of [-]. Stated Vault was to small. WHAT KIND of [-] Bank [-] you have.??? Requested to see Manager, Lady told [-] same thing, TOLD [-] I could [-] to another [-] bank, I told her this is [-] BANK (Lakeland,Fl. [-] Shopping Center Branch 4820 S. [-] Ave. Lakeland,Fl.) nearest other [-] bank is 8 [-] [-] away or 36 THIRTY or SEVENTY (72) [-] ROUND TRIP in [-], Fl. for only 20 rolls and I only live 3 [-] from this bank. This is a bunch of BULL [-]!!!!!! It seems many times YOUR people make up their OWN rules as they [-], each one has their own Opionions [-] [-] Banking rules are as I seen observed. [-] needs to get these people on [-] same "Working Sheet of music here" Ican't believe that a bank vault can't hold a Group of 20 ROLLED Nickels in [-] Bank Vault. I was Denied Service, I even tried to Deposit. [-] $40.00 Value Plus $10 in Pennies. [-] come they could take [-] Pennies but not [-] Nickels?? I am Military

Community Reinvestment Act (CRA) Rating
Latest Exam: March 2, 2020
Satisfactory
What is CRA? The Community Reinvestment Act (CRA) is a federal law that encourages banks to help meet the credit needs of the communities in which they operate, including low- and moderate-income neighborhoods.

Rating History

March 2, 2020
Satisfactory
December 31, 2013
Satisfactory
December 31, 2010
Satisfactory
January 1, 2007
Outstanding
March 31, 2004
Outstanding
September 8, 2003
Outstanding
July 9, 2001
Outstanding
March 31, 2000
Satisfactory
July 6, 1999
Outstanding
November 3, 1997
Satisfactory
October 19, 1995
Satisfactory
November 18, 1994
Satisfactory
November 5, 1993
Satisfactory
๐Ÿ›๏ธ CFPB Complaint Summary
36,164

Total Complaints Filed (Last 3 Yrs)

Timely Response Rate100%
Dispute Rate0%

Top Complaint Categories:

  • Checking or savings account 38%
  • Credit card 22%
  • Credit card 22%
View Jpmorgan Chase Bank, National Association CFPB Consumer Complaints History
๐Ÿ’ฐ Financial Strength
Total Assets$3,385.58 Billion
Total Deposits$2,459.92 Billion
Equity Capital$317.80 Billion
Net Income$38.89 Billion
๐Ÿ“ˆ Performance
ROA1.57%
ROE16.65%
Financial Terms:
ROA (Return on Assets): Measures profitability relative to size. 1.0%+ is good.
ROE (Return on Equity): Measures profitability for shareholders. 10%+ is strong.
๐Ÿ“ž Contact & Location
Address1111 Polaris Pkwy
Columbus, Ohio 43240
๐Ÿ“‹ Corporate Structure
Established01/01/1824
FDIC Cert628
Holding CoJpmorgan Chase&co
Parent CertNA - Not listed as a child of a larger bank.
Last ChangeMay 2, 2023
Foreign Offices198
SAIF InsuredNo
State CharteredNo
๐Ÿ•ฐ๏ธ Lobby Hours
Monday8:00 AM - 7:00 PM
Tuesday8:00 AM - 7:00 PM
Wednesday8:00 AM - 7:00 PM
Thursday8:00 AM - 7:00 PM
Friday8:00 AM - 7:00 PM
Saturday9:00 AM - 2:00 PM
SundayClosed

๐Ÿ“œ Institutional History

2019
Merger / Acquisition
Acquired: Chase Bank Usa, National Association
2015
Merger / Acquisition
Acquired: Jpmorgan Bank And Trust Company, National Association
2011
Merger / Acquisition
Acquired: Custodial Trust Company
2008
Merger / Acquisition
Acquired: Washington Mutual Bank Fsb
2008
Merger / Acquisition
Acquired: J. P. Morgan Trust Company, National Association
2006
Merger / Acquisition
Acquired: Bank One Trust Company, National Association
2006
Name Change
Name became: Changed Institution Name To Jpmorgan Chase Bank, National Association.
2006
Relocation
Moved HQ to: 1111 Polaris Parkway, Columbus, OH 43240.
2004
Merger / Acquisition
Acquired: Bank One, National Association
2004
Name Change
Name became: Changed Institution Name To Jpmorgan Chase Bank.
2001
Merger / Acquisition
Acquired: Morgan Guaranty Trust Company Of New York
2001
Merger / Acquisition
Acquired: Chase Bank Of Texas-san Angelo, National Association
2000
Merger / Acquisition
Acquired: Chase Bank Of Texas, National Association
1999
Merger / Acquisition
Acquired: Texas Commerce Trust Company Of New York
1998
Merger / Acquisition
Acquired: Morgan Stanley Trust Company
1996
Merger / Acquisition
Acquired: The Chase Manhattan Bank, National Association
1996
Name Change
Name became: Changed Institution Name To The Chase Manhattan Bank.
1996
Merger / Acquisition
Acquired: The Chase Manhattan Bank (national Association)
1993
Merger / Acquisition
Acquired: Texas Commerce Banks
1992
Merger / Acquisition
Acquired: Manufacturers Hanover Trust Company
1993
Relocation
Moved HQ to: 270 Park Avenue, New York City, NY 10017.
1992
Merger / Acquisition
Acquired: Chemical Bank Delaware
1982
Relocation
Moved HQ to: 277 Park Avenue, New York City, NY 10172.
1990
Merger / Acquisition
Acquired: Chemical Bank Of Syracuse
1990
Merger / Acquisition
Acquired: Chemical Bank Of Rochester
1990
Merger / Acquisition
Acquired: Chemical Bank-buffalo
1977
Merger / Acquisition
Acquired: Chemical Bank Hudson Valley, National Association
1975
Merger / Acquisition
Acquired: Chemical Bank Of Suffolk, National Association
1975
Merger / Acquisition
Acquired: Security National Bank
1970
Name Change
Name became: Changed Institution Name To Chemical Bank.
1969
Name Change
Name became: Changed Institution Name To Chemical Bank New York Trust Company.
1959
Name Change
Name became: Changed Institution Name To Chemical Corn Exchange Bank.

๐Ÿ“ Branch Locations (5,250)

Valencia Branch (frgn)
Pascual Y Genis, 5 Planta
46002 Valencia, 0
View Details โ†’
Aberdeen Branch (frgn)
136 Aberdeen Main Road
Aberdeen, 0
View Details โ†’
Ivory Coast Branch (frgn)
12 Avenue Joseph Anoma
Abidjan, 0
View Details โ†’
Abu Dhabi Branch (frgn)
Sheikh Khalifa Road
Abu Dhabi, 0
View Details โ†’
Adelaide Branch (frgn)
70 Hindmarsh Square, 4th Floor
Adelaide, 0
View Details โ†’
Adrogue Branch (frgn)
Esteban Adrogue 1603
Adrogue, 0
View Details โ†’
Antwerp Branch (frgn)
Maria Teeresiale 17
Antwerp, 0
View Details โ†’
Asuncion Branch (frgn)
Edificio Vizcaya
Asuncion, 0
View Details โ†’
Athens Branch (frgn)
13 Panepistimiou
Athens, 0
View Details โ†’
Avellaneda Branch (frgn)
Av Mitre 430
Avellaneda, 0
View Details โ†’
Balboa Branch (frgn)
Main Street
Balboa, 0
View Details โ†’
Bangkok Branch (frgn)
New Road 1153-s
Bangkok, 0
View Details โ†’