PNC Bank, National Association Corporate

Complaint ID: 5528233

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Can't close your account

Company: PNC Bank N.A.

Complaint: Have tried on multiple occasions to close my account, the latest being XXXX XXXX when again I went in personally with the PNC Bank Branch manager and asked the account be closed. I was told it would take XXXX. On XXXX XXXX ( *7 days later ) a charge came in and instead of refusing it, they paid it then charged me for an overdraft and then tacked on the banks monthly account fee XX/XX/XXXX. When I went in today to complain, I was told they should have given me a letter showing the account had been closed. This is the second time I have had serious problems with this bank. They messed up my mortgage so bad it took almost 4 months to straighten it out. This bank needs to be investigated for fraudulent bank practices.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 5523707

Product: Money transfer, virtual currency, or money service

Sub-Product: Mobile or digital wallet

Issue: Unauthorized transactions or other transaction problem

Subissue:

Company: PNC Bank N.A.

Complaint: I had multiple accounts with PNC. Today, I logged into my account to deposit a check only to find that all but XXXX of my accounts have fully disappeared from my profile along with my money. I did not authorize any closure or transactions. After signing out and signing back in multiple times, I realized this is not a glitch but theft by PNC. I messaged a customer care representative through the app. XXXX could neither troubleshoot the issue nor restore my accounts. I dont know where my money is and that makes me feel very vulnerable and afraid. No financial institution should ever do this to their customers. Nobody should ever go through this.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 5523164

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Advertising and marketing, including promotional offers

Subissue: Confusing or misleading advertising about the credit card

Company: PNC Bank N.A.

Complaint: On XXXX I attempted to dispute this account with PNC Bank NA. I opened this credit card in XX/XX/2021 with the expectations that they advertised I would receive a higher deposit interest rate on my personal checking/savings accounts which were under both my name and my living trust name. A couple months after opening, I was told that the bonus interest rate would only apply to either my personal accounts or living trust accounts. I chose the living trust accounts as that's where I held most my money. However, the following month I started receiving bank fees on my personally titled accounts as they could not link the personal to trust accounts for balance aggregation, only trust to personal. So I had to either chose to get the fee waiver with no bonus deposit interest rate based on this credit card because of how they could link accounts, or I had to downgrade my personal accounts and could not use my trust balances to waive the fees as their systems could not link the accounts together even though both were under my personal ssn. I had to wait until XX/XX/2021 to close out my accounts. I would have never took the credit card to get the higher deposit interest rate had I known there would linking issues. The credit card was only opened a few months and it was closed. I've requested several times that the credit card be removed from my credit report as it's hurting my average account age, but they refuse too. I was told by opening the card I would get a higher deposit rate which was completely false.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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