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U.s. Bank National Association

FDIC #6548 ๐Ÿ“ Cincinnati, Ohio

U.s. Bank National Association is a commercial bank, national (federal) charter and fed member, supervised by the occ. established in 07/13/1863. With assets of $657.18 Billion, it operates 2115 domestic branches.

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2.6
โ˜…โ˜…โ˜…โ˜…โ˜…
78 Reviews
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Customer Reviews

2.6 โ˜…

Based on 78 ratings

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Reviews are moderated before posting. No profanity or personal attacks.
โ˜…โ˜…โ˜…โ˜…โ˜… Katie F
June 27, 2022

<br />I can not reach [-] associate by phone at either [-] bank branch or [-] corporate office and was told [-] fraud department couldn't help [-] and I had no [-] accounts however I [-] and I feel that's bank in Washington State is defrauding [-] of [-] Bancorp account Child savings accou t and refuses to give information about [-] trust advisor and has opened accounts with shared [-] with out [-] knowledge and denied [-] [-]. This bank [-]. You should not trust them with your money or to handle your estate they also are taking advantage of [-] elderly mother whom is a widow.

โ˜…โ˜†โ˜†โ˜†โ˜† Kareem J
June 25, 2022

Us bank has stolen funds from [-] and refuse to return them. They have admitted to processing over 10,000 to [-] wrong relia card on a recorded call, yet still refuse to give [-] [-] funds. [-] representatives continue to lie and give false information.

โ˜…โ˜†โ˜†โ˜†โ˜† DMITRIY M
March 15, 2022

Worst bank to deal with!!! I ordered a part, never received [-] package so I filed a dispute, us. bank [-] they cannot give [-] [-] money back ($300) and did not give [-] a reason why. Dispute manager she kept stating Just because I cannot without any reason and catching [-] attitude and being completely rude. Never got [-] money back (FRAUD). One day [-] zelle stopped working, they never gave [-] a reason. After being a part of US Bank for 18 years they closed [-] bank account without notifying [-] and when I called did not give [-] a reason. [-] WORST CUSTOMER SERVICE AND WORST BANK EVER. THIS IS DEFF NOT A TRUSTED BANK AND THEY STEAL YOU'RE MONEY. [-] TO [-]!!!

โ˜…โ˜†โ˜†โ˜†โ˜† Thomas
February 02, 2022

Horrible customer service <br />Dishonest, Rude, [-]'t put your money in this institution. Biggest mistake in banking I've ever made.

โ˜…โ˜†โ˜†โ˜†โ˜† Samuel B
December 15, 2021

Could care less about customers, left hand never knows what [-] right hand is doing, customer service is useless, they literally sent [-] a letter of condolence about [-] death after several phone calls of [-] saying, "Im alive". They report then dont report to [-] credit agencies. There a disorganized mess and I'm flabbergasted they stay in [-]. This is a corporate overall review.

Community Reinvestment Act (CRA) Rating
Latest Exam: January 18, 2022
Outstanding
What is CRA? The Community Reinvestment Act (CRA) is a federal law that encourages banks to help meet the credit needs of the communities in which they operate, including low- and moderate-income neighborhoods.

Rating History

January 18, 2022
Outstanding
October 16, 2017
Outstanding
March 31, 2012
Satisfactory
December 31, 2008
Outstanding
December 31, 2005
Outstanding
December 31, 2002
Outstanding
July 6, 1998
Satisfactory
December 16, 1996
Outstanding
November 4, 1994
Outstanding
June 30, 1992
Outstanding
๐Ÿ›๏ธ CFPB Complaint Summary
9,504

Total Complaints Filed (Last 3 Yrs)

Timely Response Rate100%
Dispute Rate0%

Top Complaint Categories:

  • Checking or savings account 34%
  • Credit card 21%
  • Credit card 21%
View U.s. Bank National Association CFPB Consumer Complaints History
๐Ÿ’ฐ Financial Strength
Total Assets$657.18 Billion
Total Deposits$529.91 Billion
Equity Capital$59.54 Billion
Net Income$4.91 Billion
๐Ÿ“ˆ Performance
ROA0.97%
ROE10.89%
Financial Terms:
ROA (Return on Assets): Measures profitability relative to size. 1.0%+ is good.
ROE (Return on Equity): Measures profitability for shareholders. 10%+ is strong.
๐Ÿ“ž Contact & Location
Address425 Walnut St
Cincinnati, Ohio 45202
๐Ÿ“‹ Corporate Structure
Established07/13/1863
FDIC Cert6548
Holding CoU S Bcorp
Parent CertNA - Not listed as a child of a larger bank.
Last ChangeJune 6, 2023
Foreign Offices1
SAIF InsuredNo
State CharteredNo
๐Ÿ•ฐ๏ธ Lobby Hours
Monday8:30 AM - 5:30 PM
Tuesday8:30 AM - 5:30 PM
Wednesday8:30 AM - 5:30 PM
Thursday8:30 AM - 5:30 PM
Friday8:30 AM - 5:30 PM
SaturdayClosed
SundayClosed

๐Ÿ“œ Institutional History

2023
Merger / Acquisition
Acquired: Mufg Union Bank, National Association
2013
Merger / Acquisition
Acquired: U.s. Bank National Association Nd
2008
Merger / Acquisition
Acquired: Mellon 1st Business Bank, National Association
2007
Merger / Acquisition
Acquired: Heritagebank
2006
Merger / Acquisition
Acquired: Weststar Bank
2005
Merger / Acquisition
Acquired: U. S. Bank Trust Interim National Association, Connecticut
2002
Merger / Acquisition
Acquired: U.s. Bank Trust National Association
2002
Merger / Acquisition
Acquired: U. S. Bank Trust, National Association
2002
Merger / Acquisition
Acquired: U.s. Bank National Association Mt
2001
Name Change
Name became: Changed Institution Name To U.s. Bank National Association.
2001
Merger / Acquisition
Acquired: U.s. Bank National Association Or
2001
Merger / Acquisition
Acquired: U.s. Bank National Association
2001
Merger / Acquisition
Acquired: Firstar Bank, National Association
2000
Merger / Acquisition
Acquired: Firstar Bank Missouri, National Association
2000
Merger / Acquisition
Acquired: Mercantile Trust Company, National Association
2000
Merger / Acquisition
Acquired: Mercantile Bank Midwest
2000
Merger / Acquisition
Acquired: Firstar Bank Kentucky
2000
Merger / Acquisition
Acquired: Mercantile Bank Of Illinois
2000
Merger / Acquisition
Acquired: Mercantile Bank Of Arkansas National Association
1999
Merger / Acquisition
Acquired: Firstar Metropolitan Bank & Trust
2000
Merger / Acquisition
Acquired: Firstar Bank Wausau, National Association
2000
Merger / Acquisition
Acquired: Firstar Bank Milwaukee, National Association
1999
Merger / Acquisition
Acquired: Firstar Bank Wisconsin
1999
Merger / Acquisition
Acquired: Firstar Bank Burlington, National Association
1999
Merger / Acquisition
Acquired: Firstar Bank Of Minnesota, National Association
1999
Merger / Acquisition
Acquired: Firstar Bank Florida, National Association
1999
Merger / Acquisition
Acquired: Firstar Bank Illinois
1999
Merger / Acquisition
Acquired: Firstar Bank Iowa, National Association
1999
Name Change
Name became: Changed Institution Name To Firstar Bank, National Association.
1999
Name Change
Name became: Changed Institution Name To Star Bank, National Association.
1998
Merger / Acquisition
Acquired: Trans Financial Bank Tennessee, National Association
1998
Merger / Acquisition
Acquired: Trans Financial Bank, National Association
1996
Merger / Acquisition
Acquired: Star Bank, National Association, Indiana
1996
Merger / Acquisition
Acquired: Star Bank, National Association, Kentucky
1993
Merger / Acquisition
Acquired: Star Bank, National Association, Sidney
1993
Merger / Acquisition
Acquired: Star Bank, National Association, Troy
1993
Merger / Acquisition
Acquired: Star Bank, Preble County
1993
Merger / Acquisition
Acquired: Star Bank, Central Ohio
1993
Merger / Acquisition
Acquired: Star Bank, National Association, Hillsboro
1993
Merger / Acquisition
Acquired: Star Bank, National Association, Tri State
1992
Merger / Acquisition
Acquired: Star Bank, National Association, Cleveland
1991
Merger / Acquisition
Acquired: Star Bank, National Association, Butler County
1991
Merger / Acquisition
Acquired: Star Bank, National Association
1992
Relocation
Moved HQ to: 425 Walnut Street, Cincinnati, OH 45201.
1991
Name Change
Name became: Changed Institution Name To Star Bank, National Association.
1991
Name Change
Name became: Changed Institution Name To Star Bank, National Association, Cincinnati.
1982
Relocation
Moved HQ to: 55 East Fifth Street, Cincinnati, OH 45202.
1977
Relocation
Moved HQ to: 111 East Fourth Street, Cincinnati, OH 45202.

๐Ÿ“ Branch Locations (2,115)

Cayman Island Branch (frgn)
Bank Of Nova Scotia Trust Company
Georgetown, 0
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West Apache Trail Safeway Branch
3185 W Apache Trl
Apache Junction, Arizona 85120
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Buckeye Fry's
1300 S Watson Rd
Buckeye, Arizona 85326
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Bullhead City Branch
2840 Highway 95
Bullhead City, Arizona 86442
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Casa Grande Fry's Branch
2858 N Pinal Ave
Casa Grande, Arizona 85122
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East Ray Road Safeway Branch
1060 E Ray Rd
Chandler, Arizona 85225
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Chandler Branch
2995 S Alma School Rd
Chandler, Arizona 85286
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Ocotillo Intel Campus Branch
4500 S Dobson Rd
Chandler, Arizona 85248
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Chandler Intel Campus
5000 W Chandler Blvd
Chandler, Arizona 85226
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Anthem At Merrill Ranch Safeway
3325 N Hunt Hwy
Florence, Arizona 85132
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Fountain Hills Safeway Branch
13733 N Fountain Hills Blvd
Fountain Hills, Arizona 85268
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Michelle And Higley Branch
1333 N Higley Rd
Gilbert, Arizona 85234
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