U.S. Bank National Association Corporate

Complaint ID: 7268922

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: U.S. BANCORP

Complaint: The weekend of XXXX XXXX US Bank transferred my bank account information from UnionBank ( which it had purchased ). Unfortunately its instructions about how to regain online access did not work properly, so on XX/XX/XXXX ( I believe ) I spent several hours at the new US Bank branch while the employee enabled access to my new accounts at US Bank. On XX/XX/2023 {$5000.00} was electronically transferred out of one of my personal checking accounts at U.S. Bank. I was provided no notice of this transfer. On XX/XX/2023 {$5000.00} was electronically transferred out of one of my business checking accounts at U.S. Bank. I was provided no notice of this transfer. On XX/XX/2023 {$10000.00} was wired out of another of my personal checking accounts at U.S. Bank. I was provided no notice of this transfer. The night of XX/XX/XXXX I logged onto my US Bank accounts online and noticed only {$400.00} in an account that previously had over {$10000.00}. The next morning I called and arranged to meet with my local branch after finding these fraudulent transactions in these three accounts. The bank closed these accounts and opened new ones and replaced my checks. At the same time, we overheard another couple talking with another banker about fraud on their accounts. About 15 days later the bank 's Digital Claims Services mailed three letters ( dated XX/XX/2023 ). The one pertaining to wire fraud said I " authorized the wire transfer '' ( which is factually inaccurate ) and " We have investigated the matter and requested that the beneficiary bank return the transferred funds. Unfortunately, the beneficiary bank did not accept or acknowledge the request ; we are unable to further assist in this matter. '' The two letters pertaining to electronic transfer fraud stated " During our investigation, we determined the transaction posted as requested ; therefore, your claim has been denied. '' I met with the local branch manager again a few days later, who promised to escalate my case, but personally got no help from the corporate office. I have spent over XXXX hours on the phone with the Wires Department, Fraud Department, and Online Banking and have received no help in getting information about the receiving bank and account number that would enable me to follow up. US Bank has taken no responsibility for enabling access to my account. I have contacted my employer 's IT company about this situation, and was given their opinion that a breach of my account likely took place while security was reduced while the employee gave me online access.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---

Complaint ID: 7268785

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Funds not received from closed account

Company: U.S. BANCORP

Complaint: Hi I filed a complaint previously with CFPB regarding this and was told US bank was working on it. I had since then spoken to them many times and was told to wait for 90 days for them to provide a resolution. After waiting for almost 100 days, I contacted US bank 's fraud liasion and was told if US bank doesn't hear from the other bank for 90 days, US bank is going to cover the funds that were fraudulently cashed out themselves so my understanding is I would receive the funds past 90 days waiting period. However, today I reached out to US bank again and they told me no, I had to keep on waiting ( and they said there was no timeframe for that?! ) This is ridiculous. I have also asked if they would provide the contact info of the other bank or the name of the bank and they refused to provide that info. I reported the issue to them XXXX last year, and it has been over 7 months now.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---

Complaint ID: 7267773

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Funds not received from closed account

Company: U.S. BANCORP

Complaint: I have opened an account with U.S Bank online and withdraw my retirement funds into this checking account and a few days after, U.S Bank decided to close my account out of nowhere and absolutely no reason whatsoever. I have contacted them several times and they failed to provide me a single reason as to why they decided to closed my account. And this happens while I am traveling outside of the country and relied on the funds on this account and it actually was the only reason that I made a withdraw to this account was because of having enough funds during my trip and I will be staying in XXXX for the next XXXX months. I was notified that the reason will be sent to my U.S Address and also they said they dont know how long the investigation takes and wont release my funds and when they do, they will send a check to my US address. This is not acceptable and I understand that they have a right to end the relationship for any reason, but they dont have a right to keep my funds especially when Im traveling and its very urgent for me to have access to my funds while Im traveling and they must immediately contact me and make sure I receive my funds in a timely matter by depositing my funds to my other account or any other possible way to make sure I will receive my funds immediately and completely.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---