Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, a link to bring you to all Truist Bank locations in Ashburn and all other branches, reviews, corporate details, directions, routing numbers,, their phone number, online banking website, and branch locations.
Get mobile directions from current location:
or enter a starting address:
Truist Bank Headquarters Phone Number:
(336) 733-2500
If you are not looking for their corporate location, but a Truist Bank branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all Truist Bank branches in that area.
Skip to Complaints, Ratings, and Reviews
Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
View More Truist Bank Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
41
Next
Complaint ID: 8204208
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Company: TRUIST FINANCIAL CORPORATION
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8134051
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Charged fees or interest you didn't expect
Subissue:
Company: TRUIST FINANCIAL CORPORATION
Complaint: I applied for a loan for my roof replacement prior to agreeing to proceed with XXXX XXXX XXXX for the work ( confirmed work contingent upon accepted financing ). We discussed the project costs, terms rates and installment payment amounts ( which was already more expensive than it should have been, particularly since I paid XXXX XXXXXXXX out of pocket separately from the loan ). We reviewed and completed the paperwork, I made the initial deposit that day, and we scheduled the work to commence the following week. The work began as planned. Then during the installation, they hit a small snag and werent able to do one part that was quoted. The project manager was vague about the change, and said they would credit the balance since it wasnt completed. They forgot to do a part of the roof replacement ( side over entrance off driveway ), so they started demo late, to be completed the next day. Then they said I had to pay for an extra board due to rotting wood, but rather than charge me they would just take it from the refund they owed and it would be a net XXXX change. They did not give me any paperwork to match this change. It seemed like everything was resolved and the work was completed. They did have me sign ( on an XXXX ) that the work was completed & slight change in work ; balance was the same. I requested copies of the paperwork for my records, which were to be emailed, but I didnt receive them. I also requested confirmation of actual costs of materials and labor provided to verify the actual items ( particularly due to this change order ) which was never received. I was told the finance company would send my bill after the work was completed. I waited a few weeks and no bill arrived. Then I finally got my first bill the week first payment was due ( a couple days ) but it was all wrong. The account showed the rate 2 % and higher monthly payment, which I had not only never seen but absolutely would never have accepted or gone through with the work. I called the company to have this fixed quickly so I could make the correct payment on time. After a disconnected call and speaking with 2 different reps was only able to submit a complaint. They told me it would get fixed and hopefully before the 15 day threshold so not to worry about account standing- they also admitted that it could have been denied and subsequently put through a different rate or the vendor could have processed without customers knowledge - both of these options are illegal and would void any contract and would invalidate the loan due to fraud. I called to check later in the week and the complaint was still in process, I sent an follow up email too. Then I got a message that they closed my complaint. I didnt get any new paperwork and the account wasnt updated online either. I told the company I could not make payments on a loan that was not correct, this is not my loan is not accepted and needed to be corrected before any payments could commence. I called back and also emailed to reopen the complaint, but got no response and to date the account is still not fixed. Also during this time I reached back out to the project manager ( XXXX ) to get copies of the change order and completion report since I still hadnt received them and needed for my records. He sent screenshots via email. These were only XXXX XXXX XXXX ( change order and completion survey ), they did not have any rate or loan information on them and nothing to do with the financing, but at least I had copies now. I still never received a copy of the material costs and labor breakdown. I didnt apply for, or accept, any other loan or repayment terms or process any paperwork directly with the finance company, so there is no way this account is valid. One of the reps at XXXX XXXX said they might have actually denied my initial application and changed it after my initial application- but if that was the case I would have received a counter offer and been given the option to accept or decline and be able to do so BEFORE the work started, and during the rescission period to allow me an opportunity to decide, and I wasnt notified of any changes to proposed loan. I had no direct contact with the finance company other than receiving that first bill. I have sent several complaints via online web form, email and calls and they still have not fixed this. To switch the account or any terms without the borrower consent, or even knowledge, is not only wrong ; it is criminal.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8127656
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Company: TRUIST FINANCIAL CORPORATION
Complaint: This happened at Truist Bank. We had money disappear from our account we went in to the bank on several occasions to get it fixed. They gave us a run around. Someone there started some kind of cash reserve and money was going out without our permission. This happened to several of our accounts.
On one occasion we went and reported it and they tried to say we did on line. We dont touch anything banking other than transfers between accounts and checking them online.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Truist Bank Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
41
Next
Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on February 09 2024 by Lamar
Ruined [-] credit by reporting a late payment to [-] credit reporting agency’s. I’ve had [-] visa credit card with them for years and always paid promptly. Paid $1580.00 on 12/2/2023. Tried to pay again [-] first week of [-] and had trouble with [-] automated system, called to pay in February and they had turned it over to collections over $97.00 [-] payment. Paid [-] full balance of $1883 and change but [-] credit score is down over a hundred points because of [-] honest mistake. Very poor [-] practice to say [-] least. [-] wife spoke to customer service over [-] phone and [-] representative was rude and dismissive. [-] [-] would be to high of a score
Reviewed on March 03 2023 by Emerson B
Reviewed on May 11 2021 by Chuck h
Reviewed on February 25 2021 by Dashekia O
The following is a directory of all branch offices for Truist Bank
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
41
Next
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
41
Next
The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)